Job Summary:

Come join our Christian health and wellness center with a heart for serving our community! The Senior Office Manager will act as the office lead for staff members and other office managers. The Senior Office Manager will report directly to CEO, Owner. The Senior Office Manager will organize and coordinate office administration and procedures, in order to ensure organizational effectiveness, efficiency and safety. The Office Manager is responsible for developing intra-office communication protocols, streamlining administrative procedures, inventory control, office staff supervision and task delegation. Energetic professional and a self-starter who doesn’t mind wearing multiple hats. Experienced in handling a wide range of administrative and executive support related tasks and able to work independently with little or no supervision. Well organized, flexible and enjoy the administrative challenges of supporting an office of diverse people. Must be able to have input and tenacity for a new growing business.

Essential Duties and Responsibilities and Expectations:

Duties and Responsibilities

• Must be a positive representation of 7 Wellness and Massage Center’s mission statement and company culture
• Handle stress and multiple changes well, and communicate well in a high stress environment
• Preform, monitor, and or assign clerical, administrative and secretarial responsibilities and tasks among office staff
• Maintain, organize, and schedule client appointments as well as client profiles
• Manage executives’ schedules, calendars, and appointments
• Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly carried out and monitored
• Point of contact for maintenance, mailing, shipping, supplies, equipment, and product orders
• Provide general support to visitors and or clients
• Evaluate and manage staff performance and or coach, mentor and discipline office staff
• Ensure security, integrity and confidentiality of data, MUST BE ABLE TO IMPLEMENT HIPAA STANDARD
• Design and implement office policies and procedures present to the CEO for review
• Oversee adherence to office policies and procedures
• Ensure documentation, SOAP charting, office visit notes
• Perform posting charges and completion of claims to payers in a timely fashion
• Convert dosages to billable units
• Submit billing data to insurance providers
• Work claims and claim denials to ensure maximum reimbursement for services provided
• Perform medical case and or billable claim audits including Medicare/Medicaid reviews and audits

Expectations

• Be professional, kind, proactive and able to take action
• Generate feedback or solution with office management
• Communicate and present foreseeable needs for growth and overall company well-being
• Manage the multiple hats of management well and handle change well
• Facilitate a positive work environment among staff members and lead by example of 7 Wellness and Massage Center’s code of conduct, mission statement, and curtsey practices
• Problem solve office conflicts as they arise
• Provide suggestions and or feedback on ways the office and client retention can be improved
• Implement, maintain and report on programs initiated by the practice
• Improve employee and client retention rates through active communication and problem-solving efforts
• Continue education in management, organization and team-building skills
• Manage employee schedules and troubleshoot scheduling conflicts as they arise
• Report office supply needs and equipment as needed
• Establish team atmosphere through leadership and employee development
• Report to work promptly each day

Supervisory Responsibilities:

Office staff consisting of: TBA (4 expectant staff load)

Minimum Qualifications (Experience/Education)

Associate degree required (Bachelor’s Degree in Business or related field preferred)

2+ years’ experience as a Medical Biller, 2+ years’ experience with office management

Competencies or Knowledge, Skills and Abilities (KSA’s):

• Proficiency with electronic medical records (EMR)
• Strong knowledge of MS Access
• Ability to work independently and collaboratively within a team environment
• Able to multitask and meet tight deadlines
• Excellent problem-solving skills
• Comfort with fast-paced environment